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How to Reset your iPad and do basic trouble shooting

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June 14, 2010


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How to Reset your iPad and do basic trouble shooting

This articles attempts to go over a few easy ways you can fix common iPad problems. Should your iPad be acting strangely or erratically, it’s actually possible that a certain part within the unit may be the cause. If that’s the case you might not have much choice but to ship your iPad returning to Apple for repairs. Thankfully, most glitches are short-lived and can be frequently repaired by making use of a number of the following methods:
Battery. Make certain your iPad is fully charged. More often than not, whenever your iPad isn’t functioning correctly, we have found it is due to a fully drained power.  Recharge your batter y by connect your iPad to your personal computer or to your iPad dock. If it powers up and you see the battery logo, it’s charging fine. (Please note: it can take up to a minute to see the Apple logo) Let the device charge for a few hours and it should be up and running again.

Restart your iPad (or soft reset). Restarting the iPad is possibly the most typical means to fix an iPad problem. What you are doing by restarting your iPad is reloading the whole system, which is often sufficient to resolve numerous issues. You restart your iPad by pressing and holding the Sleep/Wake button for a couple seconds, and soon you begin to see the Slide to Power Off screen. Drag the Slide to Power Off slider to the right to shut down your iPad. Any time the display screen goes entirely black, your iPad is completely turned off. To restart your iPad, press and hold the Sleep/Wake button until you see the Apple logo, and then let go of the button.

Reboot your iPad’s hardware (or hard reset). When you restart your iPad by pressing and holding the Sleep/Wake button for a while, what you are truly doing is restarting the iPad system software.  Should that not work the next step is to reboot the hardware when trying to fix your problem. To restart the hardware, which is also called a hard reset, press and hold the Sleep/Wake button and the Home button. Hold them both down for approximately 10 seconds until you sell the Apple logo on your iPad screen. Should you see the Apple logo, you successfully performed a hardware/hard reset.

Shut down a frozen application. If your iPad is frozen or stuck due to the fact an iPad app not working, you can typically get the iPad in working order by forcing the application to quit. Press and hold the Home button for about 5-10 seconds. Your iPad will return to the home screen after shutting down the buggy app.

Known Bugs. Check for iPad software updates. If Apple is aware of the issues you are having, they will release a software update to patch your problems.

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  • Geoff

    I just had my three-day old iPad’s screen go completely off. Just missed the “slide to start” timeout and it went black and won’t come back on. Plugged in and iTunes did a normal sync and the power indicator in iTunes was showing 100%. I held the top button for a few seconds and swiped where the “slide to power off” animation should have appeared. Wait for a while, then press the top button again, the Apple logo appeared and it booted normally. Looks like a software issue crashed the screen driver. Please show a picture of the “slide to power off” so others with this problem know where to swipe.

  • leonard stankievech

    im having problems with my ipad only when im in our window book keeping promgram (compas nav) i have blacking out screens when iclosedown a file icons. i rebooted my ipad and still no help.

    can you help me with my problem

  • Was using my I-pad that was only 1 week old when it went to sleep and then would not come back up no matter what button I pressed or how long I held it. suggested that I do a hard rebood when meant I would hold down the on/off button and home button until I saw the apple i-con appear on the screen. This got things going again.

  • shihab

    Thanks Melissa , I had the same problem of screen going black with no charging whatsoever with powered usb / trough computer. Finally i did a resetting..hold down the on/off button and home button until I saw the apple i-con appear on the screen. ..I then hooked to charge and took it up from 34 % onwards the charge appears to be advancing..hope all is well ..

  • Benito Lopez

    I don’t know what is wrong, when I’m in a program the home button or the black s
    Circle in the middle, when in click it it docent do anything I have to press like 10 times before it logs out of the program what can I do??? It’s frustrating

  • admin

    Try doing a hard reset. Turn off your iPad. Press and hold the home button and the sleep/awake button for approx 10-20 seconds. Your iPad will not reboot the iOS. If you are still having trouble it might be a mechanical failure with the home button, a glitch with a particular app, or an iOS issue. The next step is to delete and uninstall a particular app. If this problem is widespread with multiple apps you might have to reinstall the iOS. Make sure you backup your iPad with iTunes before re-installation. Also, stop by your local MAC store and see if they can help if you are not that technically savvy.

  • josie

    I just bought an ipad2 16gb wifi and have loaded everything it needed to be loaded but for some reason its not connecting to the internet. can anybody tell me what to do?

  • My App World


    Here’s our article on setting up a wifi connection.

    hope this helps. best.

  • Cathill6

    my i pad 1 wont start. Its stuck on the i tunes logo what else can i do?

  • Agusta

    My Ipad does not respond when I set the wife switch ON, it is stuck on OFF and the little wify log on the main screen is nowhere to be seen… Any idea what might be the matter.

  • Ajkandsek

    My iPad has stopped charging with either of my power cords. Any ideas?

  • Suffian

    my ipad 2 won’t be charge… help!

  • Kybbearings

    My Ipad turns off automatically and then turns on. I have installed / reset and tried all the ways but still no use. The battery meter shows 2% and it remains 2% even i charged it for more than 5 hours. I have changed charging cords and everything???? Any suggestion ??? Any Help ???

  • Rletanghorton

    side to side function is not working on my ipad. It is stuck in landscape and I would like it to switch to the portrait view. I have tried the side to side option in “settings,” but I only have two options, “lock,” and “mute.” What do I do?

  • Robert1970evans

    the camera on my ipad is frosty and poor quality pics whats the problem

  • Anonymous

    Unfortunately we cannot diagnose without looking at your iPad. Take it to an Apple store so they can check it out. Sounds like a hardware issue.

  • Cottricerobinson

    I have a android  version and i lost all the application and the slide and the manual , how can i restore the tablet

  • Anonymous

    What type of Android tablet do you own? Additionally, what version of the Android OS are you running? We would need more information to help you out.

  • J4conklin

    My calendar does not have an “add” icon in lower right corner. I can not schedule anything.
    I have updated, reset a couple of times and still nothing.
    What do I do next

  • Kylie

    I’m having a problem with my iPad 2 I’ve only had it since Christmas and every time I play a game or use FaceTime and internet it cuts out and puts me back to the home page why does this keep happening and how can I stop it

  • Anonymous

    Most likely your app crashed or you are executing the multi touch gesture that brings up the home screen

  • Lynda Burnett

    Why can’t I chat on Facebook on my iPad?